Frequently Asked Questions
Where are SaddleHome products made?
Most of our products are designed and assembled in Canada, with select items handcrafted by skilled artisans across North America. Every piece meets our quality standards before it reaches you.
Do you ship to the United States?
Yes! We proudly ship across both Canada and the USA. All orders are carefully packed and dispatched with trusted couriers to ensure quick, safe delivery to your doorstep.
What materials are your saddle bags made from?
We use premium full-grain leather and high-durability fabrics to ensure every saddle bag is strong, weather-resistant, and long-lasting. Each piece is designed for real riding conditions.
Can I return or exchange an item?
Absolutely. We offer a 14-day return and exchange policy on all unused items in original condition. Simply contact our support team, and we’ll make the process smooth and easy.
How do I take care of my leather products?
Keep your leather clean and conditioned. Wipe with a damp cloth after each use, and apply a mild conditioner monthly to maintain its softness and strength. Avoid direct heat or prolonged sunlight exposure.
What payment methods do you accept?
We offer a variety of secure and convenient payment options for our customers. You can pay using Apple Pay for quick mobile checkout, Chime for seamless online transactions, or even cryptocurrency for those who prefer modern digital payments. Every transaction is encrypted and protected to keep your information safe and private.
Do you offer custom saddle or bag designs?
Yes, we do offer limited custom options depending on material availability. Reach out to our team with your design idea, and we’ll be happy to discuss how we can make it happen.